TREATMENT NEEDS

Please kindly advise us when making your appointment if you have any health conditions, allergies or injuries as this could affect your choice of treatment.

Please advise us if there is a possibility you may be pregnant or you are undergoing any fertility treatment. We have a specially designed treatment for expectant women or nursing mothers.

GROUP BOOKINGS

A 50% deposit is taken at the time of booking to secure your Spa Party or group pamper. We recommend booking well in advance for group pampers as several therapists are required at the same time.

CANCELLATION

Most services require preparation time to properly prepare the room for your treatment. Preparations may include the use of products. Due to the timing, cost of preparation, and to hold the room in anticipation for your visit, we kindly ask that you provide us with a 24-hour notice for your appointment cancellation.

No shows or same day cancellations that are within 4 hours of your appointment time, 50% of the service will be charged.

GIFT VOUCHERS

Mention your gift voucher when booking your appointment. Vouchers must be presented on arrival for your appointment. Vouchers are valid for 12 months from date of issue. There are no extensions for expired gift vouchers.

In the case of an appointment cancelled with less than 24 hours notice, 50% of the service value will be redeemed against the gift voucher. Failure to attend an appointment without prior notice will result in the full value of the treatment booked being deducted from the value of the voucher.

Vouchers cannot be redeemed for cash. Vouchers are non-transferrable and must be redeemed by the person named on the voucher. Vouchers may be redeemed on full priced treatments and products only and cannot be redeemed for specials or promotions.